Return & Refund Policy
At Rayz Mart, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right.
Return Window
You may request a return within 30 days of receiving your order. Items must be unused and in their original packaging.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we will cover the return shipping or provide a prepaid label.
Refunds
Once we receive and inspect your return, we’ll process a refund to your original payment method within 10-15 business days.
If you prefer, you can also request an exchange or store credit instead of a refund.
Non Returnable Items
Certain items are non-returnable for hygiene and safety reasons, including:
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Personal care or hygiene items
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Digital products or downloadable content
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Gift cards
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Clearance or final sale items
How to Start a Return
Please contact our support team at support@rayzmart.com with your order number and reason for return. We’ll guide you through the process step by step.
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