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Product description






My Scale is not accurate
The primary reasons for inaccuracy or malfunctionare low batteries, incorrect calibration, overload oroperating on an unstable surface.Please keep this inmind and maintain and operate your scale properly.
My scale will not turn on, any help?
Check the batteries and battery contacts, or trya set of new batteries.
Display shows a strange sign instead of the weight,what does that mean?
"UnSt": The scale is not on a leveled surface.
“Lo": Low voltage, please replace the batteries.
“O-Ld": Overload, please remove the excess load.
I'm pretty sure that the displayed weight isinaccurate,how to fix it?
Check the batteries first, if the problem is still there,perform a calibration adjustment.
Last updated: October 24, 2025
At Rayz Mart we aim to get your order to you quickly and reliably. Below are our shipping terms.
We currently ship to addresses within the United States only.
Orders are processed within 2–4 business days.
Orders are fulfilled and shipped using reliable logistics partners such as UPS, USPS, FedEx, and DHL.
Carrier and shipping method may vary depending on product type and destination.
Orders are typically processed within 2–4 business days after they are placed. Processing includes order verification, packing, and handoff to the carrier.
Once your order has shipped, delivery within the U.S. typically takes 2–4 business days, depending on the carrier and the delivery address. Combined processing + transit time may vary; please allow up to 10 business days in rare cases (holidays, carrier delays, weather).
We offer free standard shipping on orders of $50 or more (after discounts, before tax).
Orders under $50 will be charged standard shipping rates at checkout, calculated based on weight and destination.
All orders include tracking. After your order ships, you will receive a shipment confirmation email with a tracking number and carrier information so you can follow delivery status.
If your tracking shows delivered but you did not receive the package, please check with household members and any delivery location (porch, garage, neighbor).
For lost or damaged shipments, contact us at Support@rayzmart.com or +1 (512) 543 0339 and include your order number and photos (if damaged). We’ll investigate with the carrier and help resolve the issue.
For instructions about returning items, see our Return & Refund Policy. Customers are responsible for return shipping costs unless otherwise specified. If you need a return shipping label, contact us and we’ll advise on the preferred return method.
We do not offer international shipping at this time.
If you have any shipping questions or need help tracking an order, email us at Support@rayzmart.com or call +1 (512) 543 0339.
© 2025 Rayz Mart operated by Rehman Ali LLC, a registered TX USA business entity. All Rights Reserved
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